From first conversation to fully operational.

Every facility has a different structure different departments, different insurance schemes, different workflows. Our team spends time on-site understanding how you operate, what your staff needs, and what your reporting obligations require. This phase defines the configuration scope and prevents surprises during go-live.

Using the discovery outputs, our technical team configures ZeHMS to match your facility's departments, service catalog, fee structures, insurance panels and reporting setup. We set up user accounts, permission levels and clinical workflows before a single staff member touches the system.

We train staff in-person, in Swahili or English depending on your team's preference. Clinical staff, administrative staff and management each receive role-specific training. We do not deliver a manual and leave we run supervised sessions until staff are confident.

On go-live day, our implementation team is at your facility. We monitor the first patient registrations, first claim submissions and first reports in real time. The stabilisation period that follows ensures any edge cases are addressed quickly, before they become operational problems.

After stabilisation, your facility moves into our ongoing support model. This includes technical support, periodic staff refresher training, system updates, and configuration changes as your facility expands adding new departments, new insurance schemes or new reporting requirements.